Sunday, April 25, 2010

Why I won't be renewing my T-Mobile contract & what you should know before you do.

T-Mobile Community : Android : Phone & Data Connections : Why I won't be renewing my contract & what you should know before you do.






















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don_george

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Why I won't be renewing my contract & what you should know before you do.








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04-11-2010 01:13 PM


Dear T mobile,
What are you going to do to make my 3G experience better? I got my G1 last December and had to wait 6 months before 3G was even available in my area. Now that it is available the signal is so weak I am rarely ever using 3G. I don't get reception in my apartment which is on the first floor of a two story building, but AT&T works fine in here. This caused me to have to buy a land line.
I barely have Edge service let alone 3G at work which is also a two story building. Co-workers with Verizon have full 3G coverage.
I would have bought a Nexus One the day it came out, but I don't want another phone that is only useful while I have WiFi access.
When I bought my G1 I was told my phone would work free at thousands of hot spots nationwide. This has become a blatant lie. I have never found a Free to T mobile hot spot. It seems tho that AT&T has paired with Starbucks to give THEIR customers free hot spot access.
Anyone else frustrated about these things? If coverage and service doesn't improve before my contract expires I will have to end a decade long relationship with T mobile for either AT&T or Verizon. I have a strong feeling that I am not alone and we will start seeing T mobile lose massive numbers of customers when their G1 or MT3G contracts expire.
Regards,
George
Milwaukee, WI











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wabloeme

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Re: Why I won't be renewing my contract & what you should know before you do.
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04-12-2010 08:52 PM - last edited on 04-12-2010 08:54 PM


George, I definitely don't want to come across as acting as though I know what the cause of your problems is.... The fact is that I don't. But I can guess from experiences I have had in the past. That being said, the coverage issue you experienced, not having 3G coverage in your area, is not necessarily something that T-Mobile guarantees to its customers. I understand that you have a 3G device, but that alone is not a valid reason as to why T-Mobile has to upgrade their towers (or whatever) in your area. I think it's a smart business decision, but after that it's T-Mobile's business... Ultimately, you bought the device and signed a contract. All that being said, if you were guaranteed 3G where you live at the time of the sale, then I apologize for wasting your time with the sentences above. I suspect, though, that this is not the case. In addition, I also think that the statement you made: "...I was told my phone would work free at thousands of hot spots nationwide. This has become a blatant lie." is a bit misleading and not based in fact. Seems like argumentum ad ignorantiam to me (argument from ignorance)(sorry I'm a communications major and couldn't help it). Simply put, it is not logical to say that because you don't have the facts or evidence to support a claim made by another person or entity the claim advanced must be false. Now, why did I spend the time to write this half-rebuttal of your original post? Because I just switched from ATT to T-Mobile a couple of months ago. ATT service in my apartment (second story of a two story building) is terrible, but great outside. Most coverage issues of this type are not related to the equipment of the company you use, but the construction of the building you are in. (Used to live in Green Bay, lots of insulation and whatnot) Also, with ATT if you have a problem you get Ishbu from a faraway land who reads a script from a computer and is very hard to understand. At least with T-Mobile when you have a problem they do what they can to fix it and they are friendly and easy to understand. I realize this post will probably fall on deaf ears, but I figured I'd put up a counter-post for others who might happen across yours in a search. WhatDoIKnow?











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TeeMo_Candidate

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04-13-2010 06:01 PM



Wabloeme - "if you were guaranteed 3G where you live at the time of the sale"
 
I take his point to mean that he does not get adequate 3G coverage relative to the competition.  He clearly states what his experience with TMobile is and how competing coverage is better in specific locations. Regarding TMobile hotspots, the sales rep at my store in San Francisco told me that Starbucks is no longer with TMobile that they are now ATT. When I am in Starbucks I log in using my ATT DSL account ID and password. I travel throughout the Western US, an area where all wireless carriers lack coverage. I have found Verizon to be pretty good (the best) and has improved significantly the last three years. One area of coverage I have found very well covered by Verizon is coverage in National Parks. This seems to be an area where TMobile is not even close. It is widely known that you can not get any coverage in Yosemite, and anything between Zion and Canyonlands in southern Utah you can pretty much forget about. The following gives good information based on real data. For my area in the San Francisco Bay Area, TMobile's 3G speeds are generaly slower, and realy slow in outlying areas:
 
http://reviews.cnet.com/cell-phone-coverage-map/ 
 
I have been interested in switching to TMobile from Verizon. However I do not get the feeling their coverage is as comprehensive and seamless as Verizon's 3G. TMobile recently got rid of their "Faves" option a signature feature of TMobile. Verizon offers Faves for the 900 minute plan which is priced the same as TMobile's Unlimited plan.  For ten dollars more per month you can get Verizon's Unlimited Talk plan. I think Verizon offers better choices and value for the 50 to 70 dollar price range, when quality, consistency, and availability of coverage are considered.  Right when I have been getting interested in TMobile they are making changes that are making them less attractive. From what I have read it seems TMobile often makes claims prematurely, like the level and speed of its 3G coverage. 7.2 3G not to mention 21 sounds great, but outside of Philly and parts of N.Y./N.Y. where is it? Like this op has said claims of fast 3G are not worth much if it is sporadic.
 
I have found TMobile's customer service and tech support to be very good. Much more open to discuss things like tethering, where Verizon treats their customer's like a sleazy slumlord. The current Palm Pre plus / hotspot/ tethering offer is amazing coming from Verizon. Still as I understand it TMobile conducts itself responsibly and treats its customers fairly by implementing a generous soft cap, that more accurately reflects normal usage. Verizon will pick your pocket first chance they get when it comes to caps on their data plans. As I understand it TMobile alerts customers that they have reached their cap when and if they go over, and lets them decide wether to pay for additional service or wait till the next billing cycle to resume full data service. That is good business practice and ethics and that is the kind of wireless carrier I would prefer doing business with. 












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20_eyes

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04-15-2010 12:19 AM


temo, great reply! Ive been lucky with coverage in Boston Ma. I rarely find less than 2 bars and only experienced and outage once. 3g works great too. I definitely must say that the data plan soft cap is one of the best features they have. almost makes up for MyFaves.











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spottybby

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Re: Why I won't be renewing my contract & what you should know before you do.
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04-16-2010 01:30 AM - last edited on 04-16-2010 01:31 AM



3G JUST launched in your city, they will NOT have all of the towers lit up initially in most cases. Verizon had the same spotty EV-DO coverage when they launched it and so did AT&T. You're more than presumptuous to assume that we all demand 3G coverage at home when we sign up for service. I have WiFi at home and it's much faster than 3G.












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Heil T-Mobile!

T-mobile is ripe for class action suit concerni ng this phone

T-Mobile Community : BlackBerry® : BB8200 Series : T-mobile is ripe for class action suit concerning ...






















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jimmyoines

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03-02-2010 08:51 AM


Just look and all the posts on this web-site alone of the horror stories with this phone. Most folks feel lucky if the phone makes a call without having to reboot, pull the battery and reload the OS. Forget about the fact that the cool stuff never works. It's obvious by the thousands of posts on various websites that this is a known problem and yet T-mobile continued to sell them and inflict all the aggravation of this phone onto their customers. Their only solution is to take you through the app-loader process that seems not to work is most cases then send you another refurbished, probably even worse copy of the same phone. Once you get past the warranty they do nothing at all. At that point they simply ask you to up-grade, extend your contract, pay more and too bad about the year you put up with a phone they new was junk. If you are considering this phone, Don't. If you are considering becoming a T-mobile customer, this is a dishonest company. (everyone rep I talked to in store and on the phone said that this wasn't a known problem with this phone, then I go online and find their own site has all these stories of poor performance by the phone and t-mobile) If you are interested in a class action suit for knowingly selling and not backing this phone let's talk!











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juangarces2012

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03-05-2010 08:11 AM



I'm all up for that. They really should give us free upgrades to a better blackberry. I think if they give us that I would be happy, but I tried to get them to do that and they will not accomodate me, they only offer a replacement Flip, which I refused.












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liderbug

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04-02-2010 07:53 AM


My 8220 worked find until the warranty ran out. The reason I picked it was for the @Home femtocell feature. Now, just days after warranty, my WIFI voice keeps breaking up and is tinny. TM has out-sourced all of their support to over seas call centers where they are "so sorry you're having a problem - so sorry - Can you remove the battery? Sorry.". TM Support is clue-less. Oh, and RIM (BB) who makes the phone - they don't have support at all. "Contact your service provider.". Hey, TM. A satisfied customer tells 3 other people, a DIS-satisfied customer tells 7. And if I don't get my problem fixed, when my contract runs out I'm gone.











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maartsen

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Re: T-mobile is ripe for class action suit concerning this phone
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04-02-2010 03:37 PM - last edited on 04-02-2010 03:38 PM



jimmyoines wrote:
Just look and all the posts on this web-site alone of the horror stories with this phone. Most folks feel lucky if the phone makes a call without having to reboot, pull the battery and reload the OS. Forget about the fact that the cool stuff never works. It's obvious by the thousands of posts on various websites that this is a known problem and yet T-mobile continued to sell them and inflict all the aggravation of this phone onto their customers. Their only solution is to take you through the app-loader process that seems not to work is most cases then send you another refurbished, probably even worse copy of the same phone. Once you get past the warranty they do nothing at all. At that point they simply ask you to up-grade, extend your contract, pay more and too bad about the year you put up with a phone they new was junk. If you are considering this phone, Don't. If you are considering becoming a T-mobile customer, this is a dishonest company. (everyone rep I talked to in store and on the phone said that this wasn't a known problem with this phone, then I go online and find their own site has all these stories of poor performance by the phone and t-mobile) If you are interested in a class action suit for knowingly selling and not backing this phone let's talk!
If you had talked to an attorney about a lawsuit the attorney would have told you not to post. For a lawsuit to proceed, you would have to prove deceptive intent on TMO's part - "let's talk:" is not going to achieve that, nor is running your mouth - you provide no substantiation in your post that there is a guy behind a desk in TMO's offices calling all staff to "deceive jimmyoines", or anybody else. If you don't approve of TMO's business practices, you can go to the Commerce Dept., I would advise you to read up on your options. Just to give you a li'l pointer: TMO does not manufacture handsets, all they do is resell them. If they don't work right, you need to go to the manufacturer - unless you believe you can sue the highway authority in your state when your car doesn't work? Or sue Comcast when your Vizio HDTV is not working right?
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liderbug

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04-03-2010 09:11 PM


Just to play devil's adv. - You say TMO doesn't make the phone ... and RIM says not our problem, take it up with your provider. Bit of finger pointing, eh? And the highway dept. didn't sell me the car. But I can sue the dealer who [resold] it to me - in fact if I have a problem with my car it's the dealer I do business with. "The cellphone industry ranks No. 1 among all industries in consumer complaints filed with the Better Business Bureau," ref: http://www.cellular-news.com/story/23444.php Maybe what we need is to talk to our State officials about Cell Phone Lemon Laws. And make sure the warranty on the phone runs the life of the contract.











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maartsen

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04-03-2010 09:35 PM - last edited on 04-03-2010 09:35 PM



liderbug wrote:
Just to play devil's adv. - You say TMO doesn't make the phone ... and RIM says not our problem, take it up with your provider. Bit of finger pointing, eh? And the highway dept. didn't sell me the car. But I can sue the dealer who [resold] it to me - in fact if I have a problem with my car it's the dealer I do business with. "The cellphone industry ranks No. 1 among all industries in consumer complaints filed with the Better Business Bureau," ref: http://www.cellular-news.com/story/23444.php Maybe what we need is to talk to our State officials about Cell Phone Lemon Laws. And make sure the warranty on the phone runs the life of the contract.
Ah, I see, you sue the car dealership over a vehicle manufacturing defect. Interesting approach. I guess what you are saying that all these Prius owners pursuing legal claims against Toyota are sadly mistaken, and you're going to take them to the Better Business Bureau to file complaints against their dealerships instead. You learn something new every day.
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liderbug

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04-04-2010 09:02 AM


"... sue the dealership.." not what I said - "... it's the dealer I do business with." And it's the dealer that takes the Lemon back (on behalf of the manf.) Maybe my lawyer will deal with (say) Ford Motor/RIM. But if my car/phone has a problem I deal with the one who brung me to the dance. What my/our complaint is: quality control on some (if not all) cell phones .... sucks! I can buy just about anything else and it will last for years without a problem - I buy any cell phone and pray it will last the 2 years - fully expecting it not to. I've got a $12 programmable coffee maker, 8 years old. My car has (pushing) 150K miles and has had a few problems - but they're fixable. My phone is not! TMO sells me a 8220 for $30. I'm guessing their cost. I have to think TMO "knows" the MTBF and has figured out that X% will die 1 year and 48 hours after it's sold and will be "more than happy" to replace it for $300 or a 2 year iron clad extension of my contract. I worked years for a large telcom company - I know exactly how it works. Spend the least amount you can on the product and change the customer the most you can get away with. It's the bottom line this quarter. It's the people way up at the top directing the policies. And if the company goes bankrupt because all of the customers left - not their fault - besides they got their $27,000,000 GP and their off to do the deed all over again. While I sit here with a piece of junk that doesn't work.











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