T-Mobile Community : BlackBerry® : BB8200 Series : T-mobile is ripe for class action suit concerning ...
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jimmyoines
pocket dials
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Registered: 03-01-2010
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03-02-2010 08:51 AM
Just look and all the posts on this web-site alone of the horror stories with this phone. Most folks feel lucky if the phone makes a call without having to reboot, pull the battery and reload the OS. Forget about the fact that the cool stuff never works. It's obvious by the thousands of posts on various websites that this is a known problem and yet T-mobile continued to sell them and inflict all the aggravation of this phone onto their customers. Their only solution is to take you through the app-loader process that seems not to work is most cases then send you another refurbished, probably even worse copy of the same phone. Once you get past the warranty they do nothing at all. At that point they simply ask you to up-grade, extend your contract, pay more and too bad about the year you put up with a phone they new was junk. If you are considering this phone, Don't. If you are considering becoming a T-mobile customer, this is a dishonest company. (everyone rep I talked to in store and on the phone said that this wasn't a known problem with this phone, then I go online and find their own site has all these stories of poor performance by the phone and t-mobile) If you are interested in a class action suit for knowingly selling and not backing this phone let's talk!
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juangarces2012
It's my first post!
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Registered: 03-04-2010
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Re: T-mobile is ripe for class action suit concerning this phone
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03-05-2010 08:11 AM
I'm all up for that. They really should give us free upgrades to a better blackberry. I think if they give us that I would be happy, but I tried to get them to do that and they will not accomodate me, they only offer a replacement Flip, which I refused.
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liderbug
phoned home
Posts: 9
Registered: 03-07-2009
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Re: T-mobile is ripe for class action suit concerning this phone
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04-02-2010 07:53 AM
My 8220 worked find until the warranty ran out. The reason I picked it was for the @Home femtocell feature. Now, just days after warranty, my WIFI voice keeps breaking up and is tinny. TM has out-sourced all of their support to over seas call centers where they are "so sorry you're having a problem - so sorry - Can you remove the battery? Sorry.". TM Support is clue-less. Oh, and RIM (BB) who makes the phone - they don't have support at all. "Contact your service provider.". Hey, TM. A satisfied customer tells 3 other people, a DIS-satisfied customer tells 7. And if I don't get my problem fixed, when my contract runs out I'm gone.
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maartsen
can post using only their mind
Posts: 1,712
Registered: 01-11-2009
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Re: T-mobile is ripe for class action suit concerning this phone
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04-02-2010 03:37 PM - last edited on 04-02-2010 03:38 PM
jimmyoines wrote:
Just look and all the posts on this web-site alone of the horror stories with this phone. Most folks feel lucky if the phone makes a call without having to reboot, pull the battery and reload the OS. Forget about the fact that the cool stuff never works. It's obvious by the thousands of posts on various websites that this is a known problem and yet T-mobile continued to sell them and inflict all the aggravation of this phone onto their customers. Their only solution is to take you through the app-loader process that seems not to work is most cases then send you another refurbished, probably even worse copy of the same phone. Once you get past the warranty they do nothing at all. At that point they simply ask you to up-grade, extend your contract, pay more and too bad about the year you put up with a phone they new was junk. If you are considering this phone, Don't. If you are considering becoming a T-mobile customer, this is a dishonest company. (everyone rep I talked to in store and on the phone said that this wasn't a known problem with this phone, then I go online and find their own site has all these stories of poor performance by the phone and t-mobile) If you are interested in a class action suit for knowingly selling and not backing this phone let's talk!
If you had talked to an attorney about a lawsuit the attorney would have told you not to post. For a lawsuit to proceed, you would have to prove deceptive intent on TMO's part - "let's talk:" is not going to achieve that, nor is running your mouth - you provide no substantiation in your post that there is a guy behind a desk in TMO's offices calling all staff to "deceive jimmyoines", or anybody else. If you don't approve of TMO's business practices, you can go to the Commerce Dept., I would advise you to read up on your options. Just to give you a li'l pointer: TMO does not manufacture handsets, all they do is resell them. If they don't work right, you need to go to the manufacturer - unless you believe you can sue the highway authority in your state when your car doesn't work? Or sue Comcast when your Vizio HDTV is not working right?
menno
my blog
menno
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liderbug
phoned home
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Registered: 03-07-2009
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Re: T-mobile is ripe for class action suit concerning this phone
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04-03-2010 09:11 PM
Just to play devil's adv. - You say TMO doesn't make the phone ... and RIM says not our problem, take it up with your provider. Bit of finger pointing, eh? And the highway dept. didn't sell me the car. But I can sue the dealer who [resold] it to me - in fact if I have a problem with my car it's the dealer I do business with. "The cellphone industry ranks No. 1 among all industries in consumer complaints filed with the Better Business Bureau," ref: http://www.cellular-news.com/story/23444.php Maybe what we need is to talk to our State officials about Cell Phone Lemon Laws. And make sure the warranty on the phone runs the life of the contract.
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maartsen
can post using only their mind
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Re: T-mobile is ripe for class action suit concerning this phone
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04-03-2010 09:35 PM - last edited on 04-03-2010 09:35 PM
liderbug wrote:
Just to play devil's adv. - You say TMO doesn't make the phone ... and RIM says not our problem, take it up with your provider. Bit of finger pointing, eh? And the highway dept. didn't sell me the car. But I can sue the dealer who [resold] it to me - in fact if I have a problem with my car it's the dealer I do business with. "The cellphone industry ranks No. 1 among all industries in consumer complaints filed with the Better Business Bureau," ref: http://www.cellular-news.com/story/23444.php Maybe what we need is to talk to our State officials about Cell Phone Lemon Laws. And make sure the warranty on the phone runs the life of the contract.
Ah, I see, you sue the car dealership over a vehicle manufacturing defect. Interesting approach. I guess what you are saying that all these Prius owners pursuing legal claims against Toyota are sadly mistaken, and you're going to take them to the Better Business Bureau to file complaints against their dealerships instead. You learn something new every day.
menno
my blog
menno
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liderbug
phoned home
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Registered: 03-07-2009
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Re: T-mobile is ripe for class action suit concerning this phone
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04-04-2010 09:02 AM
"... sue the dealership.." not what I said - "... it's the dealer I do business with." And it's the dealer that takes the Lemon back (on behalf of the manf.) Maybe my lawyer will deal with (say) Ford Motor/RIM. But if my car/phone has a problem I deal with the one who brung me to the dance. What my/our complaint is: quality control on some (if not all) cell phones .... sucks! I can buy just about anything else and it will last for years without a problem - I buy any cell phone and pray it will last the 2 years - fully expecting it not to. I've got a $12 programmable coffee maker, 8 years old. My car has (pushing) 150K miles and has had a few problems - but they're fixable. My phone is not! TMO sells me a 8220 for $30. I'm guessing their cost. I have to think TMO "knows" the MTBF and has figured out that X% will die 1 year and 48 hours after it's sold and will be "more than happy" to replace it for $300 or a 2 year iron clad extension of my contract. I worked years for a large telcom company - I know exactly how it works. Spend the least amount you can on the product and change the customer the most you can get away with. It's the bottom line this quarter. It's the people way up at the top directing the policies. And if the company goes bankrupt because all of the customers left - not their fault - besides they got their $27,000,000 GP and their off to do the deed all over again. While I sit here with a piece of junk that doesn't work.
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